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Academic Journal

An Evaluation of Performance and Competition in Customer Services on Twitter:A UK Telecoms Case Study

Authors : Albishry, Nabeel; Crick, Tom; Tryfonas, Theo

Subjects: Customer services; reply chains; graph construction

Source: Albishry , N , Crick , T , Tryfonas , T & Fagade , T 2018 , An Evaluation of Performance and Competition in Customer Services on Twitter :

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